Revision of 23 October 2026
The TenderLabs service (the website tenderlabs.uz, the web app, the mobile app and the Telegram bot; the "Service" or the "Provider") offers any legally capable person (the "User") to enter into an information-services agreement on the terms below.
1. Subject
1.1. The Provider gives the User access to the Service: search and selection of tender, procurement and offer notices from open sources, alerts about new lots, an AI assistant and related features.
1.2. The Provider does not organise auctions, does not represent buyers and does not take part in procurement. Notices belong to their authors and are shown as received from the original source.
2. Acceptance
2.1. Registering in the Service through the Telegram bot and/or paying for a plan constitutes acceptance of this offer. The agreement is concluded from that moment.
2.2. By registering, the User confirms having read this offer and the Privacy Policy.
3. Plans, trial and payment
3.1. What the free access includes and the price and term of paid plans are shown in the Service ("Plans"). The trial is granted once per account.
3.2. Payment is made by the methods available in the Service: a transfer to the given details or through payment systems. Access is extended once the payment is confirmed; a transfer may take up to several hours to confirm.
3.3. The paid term runs from the moment access is activated. Any unused remainder of the trial is carried into the paid term.
3.4. Refunds for an unused period are made in the cases provided by the law of the Republic of Uzbekistan, upon the User's request to support.
4. Rights and obligations
4.1. The User uses one account personally, does not share access with third parties and does not copy the Service's data by automated means.
4.2. The Provider may change features, plans and terms; a change in the price of a current plan is announced through the Service or the Telegram bot at least 7 days in advance.
4.3. If clause 4.1 is breached, the Provider may restrict access without refunding the current period.
5. Liability
5.1. Information in the Service is for reference. Before taking part in a procurement, the User checks the terms, deadlines and documents in the original source.
5.2. The Provider is not liable for decisions the User makes based on the Service's data, for delays or errors in the original sources, or for outages of connectivity or Telegram.
5.3. The Provider's total liability is limited to the amount the User paid for the current paid period.
6. Personal data
6.1. Personal data is processed under the Privacy Policy published on the Service's website.
7. Term, changes, disputes
7.1. The offer is valid indefinitely. The current revision is always at tenderlabs.uz/en/oferta; changes take effect on publication.
7.2. Disputes are settled by negotiation through the Service's support and, failing agreement, in the manner set by the law of the Republic of Uzbekistan.
8. Contacts
Contact the Provider through the "Contacts" page of the website and the /aloqa command in the Telegram bot. Details for bank transfers are provided on request and stated in the invoice.